FAQs at Kenect Nashville

Office hours are Monday-Friday 9am-6pm, Saturday 10am-5pm, Sunday 12pm-4pm. You can email info@kenectnashville.com, call or text 615-649-8943.

Pay online via the resident portal, accessible through the website, or during office hours.

• Acceptable online payments: ACH, Credit Card, Debit Card, or Automatic payment.
• Acceptable physical payments: personal check, certified check, or money order.
• No cash will be accepted
• Rent is due on the 1st of every month with a grace period through the 5th.

• Smart TV
• Electronic Murphy Bed*
• Hide-a-way Desk*
• Floor to Ceiling Privacy Shade
• Three cushion couch**
• TV Stand with storage**
• Love Seat***
• Coffee Table
• Leather Sitting Chair**
• Washer and Dryer in apartment
• Queen mattress with frame and headboard**
• Bedside table with charging station**
• Set of drawers in each bedroom**

*Studio - **1BR and 3BR/3BA coliving - ***3 BR coliving only

• Cooking dishes and supplies
• Linens
• Trash cans
• Curtains
• Unfurnished apartments have zero furniture
• Cleaning supplies
• Lighting
• Bathroom supplies
• Decorations

Kenect promotes a healthy and clean lifestyle and we look to limit our carbon footprint as much as possible. There are no recycling trash chutes on each floor. Please bring recycling to Level M or see a team member for additional help.

• Cameras and entry points and throughout amenity spaces and elevators
• Electronic key fob access to main entrance, elevators and apartment
• Key fob entry only after hours
• Amenities require key fob entry
• Background screenings on every resident and team member
• Scheduled overnight courtesy patrol 7 days a week (in the event of call outs etc.)
• Onsite full time concierge with package delivery service

Guests can pay via credit card to park in the garage. Future members parking validated upon exit when touring.

• Float Coworking membership included for every Kenect resident member which includes 24/7 access.
• Discounted rates for Kenect resident members to upgrade to a private office space or dock desk.
• Boutique style fitness classes included or offered for a small fee
• Nationwide access to any Kenect amenity when you travel which includes access to
• coworking, pools, restaurants and all events.
• Access to private networking events with other Kenect members
• Free entry to any Kenect performances or live music events
• Rewards program to earn points for gift card redemptions
• Discounts at neighborhood restaurants and businesses

Resident Members can submit a work order via the resident portal 24 hours a day.

For Emergency work orders or after office hours, call 615-649-8943, follow the
prompts and the call center representative will contact our maintenance team.

• Locked out? On-call maintenance or concierge can help with that too!

• Office number: 615-649-8943
• Non-emergency police: 615-862-8600
• Local fire department: 615-862-5421
• After Hours Kenect Patrol Guard Cellphone: 615-306-6112
• Comcast: 1-800-XFINITY
• Resident Shield: 800-566-1186
• Local USPS: 615-321-0172
• Crisis Line: 855-274-7471

Bark park is a very unique feature we provide for your furry friends. We will provide dog waste bags and receptacle stations, and the park is kept clean daily! We require all members to be responsible pet owners and pick up after your pets. All pets must always be leashed on property. Failure to do so will result in a fine. All dogs and service animals must be registered with the front office before using the park. To register your animal please submit a photo, updated vaccination paperwork, and pet fees.

All trash must be bagged and placed down the chute on your floor. We recycle cardboard, plastic and aluminum, which must be broken down and brought to receptacles on Level M. There are not recycling trash chutes on each floor. Please bring recycling to Level M or see a team member for additional help.

Kenect offers white glove package delivery services which residents are automatically opted into. Our Kenect Concierge team delivers direct to your apartment. Should you opt out or need your package upon arrival, resident members have access to the package room on Level 1 at any time.

Electricity, water, sewer, waste, pest control and common area utilities are processed through a third-party utility billing company, in arrears, based on consumption and an algorithm calculation. Applicable parking, pet, membership, internet, application, administration and storage fees are billed in addition to market rent through the resident portal.

Quiet hours are from 10pm-7am every day. Please call non-emergency police to report disturbances or alert concierge or patrol guard at front desk to assist.

Word of mouth is our best form of advertisement. If you have a friend who is wanting to live here at Kenect make sure they mention your name on the application. Referrals and incentives change monthly, see a team member for more details.

You can renew your lease 75-90 days prior to lease expiration upon receipt of a renewal invitation. The Leasing team will assist you through the online process. Moving out of town? Please be mindful your lease requires a 60-day notice to vacate; failure to do so will result in automatic Month to Month status with an additional monthly premium, per your lease contract.

Kenect does not offer any special discounts at this time but specials and incentives are subject to change monthly. Please see a team member to ask about current perks and discounts.